Terms of Service

Last updated: 2026-10-04

Status: Draft pending external legal review. This document describes our intent and current practice, but the binding terms will be the version signed by HidenEnterprises counsel before the public alpha launch.

1. Who you are agreeing with

HidenCloud FREE ("the Service") is operated by HidenEnterprises ("we", "us", "our"), the legal and financial entity responsible for the Service. HidenStudio is a development contractor that builds the Service on our behalf and is not party to this agreement.

By creating an account on the Service, you ("the User", "you") agree to be bound by these Terms.

2. The Service

The Service provides a single game server hosting slot to each User, subject to the resource limits published on /pricing. The hosting slot is free of charge.

The panel also lists optional extras ("perks") with a price, such as more memory or disk for your server. Perks cannot be bought yet: no payment method is connected, so nothing is charged and we do not collect any payment instrument. When purchases open, payments will be processed through Paddle, and refunds for perks will be handled through Paddle.

We may modify, suspend, or discontinue features at any time. If we materially reduce the published resource allocation we will give at least 30 days notice through an in-panel banner. If we wind down the entire Service we will give at least 90 days notice and your backups will remain downloadable throughout that window.

3. Eligibility

You must be at least 13 years old to create an account. If you are between 13 and the age of majority in your jurisdiction, you confirm that a parent or legal guardian has reviewed these Terms.

You may not create more than one account. If we detect duplicate accounts linked to the same person we may suspend all of them.

4. Acceptable use

Use of the Service is governed by our Acceptable Use Policy, which is incorporated by reference. Repeated or severe violations result in account suspension or termination.

5. Your content

You retain ownership of the data, code, and configuration you upload to your server. You grant us a limited license to store and serve that content solely to operate the Service for you.

You are solely responsible for the legality of your content. We respond to valid takedown notices in accordance with our DMCA Policy.

6. Renewal and termination

Servers must be manually renewed every 5 days from the panel. A server that is not renewed is suspended. For 48 hours after it is suspended you can still download its files and backups, but it can no longer be renewed. After those 48 hours it is permanently deleted along with its backups.

You may delete your account at any time from /account/settings. You must delete your servers first, and their deletion must have finished: the panel refuses to delete an account that still has a server. Account deletion is irreversible. It removes the account and its perks, support tickets, API keys, subdomains, reverse proxies and device fingerprints, along with the records of the servers it owned. Some security and audit records are kept for the periods set out in our Privacy Policy: in the database with your IP address and other details removed, and in our log files as they were written.

7. No warranty

The Service is provided "as is", without warranty of any kind. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of liability

To the maximum extent permitted by applicable law, our aggregate liability for any claim relating to the Service is limited to one hundred US dollars (USD 100). We are not liable for indirect, incidental, special, consequential, or punitive damages.

9. Governing law

These Terms are governed by the laws of the jurisdiction of registration of HidenEnterprises, without regard to conflict-of-laws principles. Any dispute must be resolved in the courts of that jurisdiction.

10. Changes

We may amend these Terms. Material changes will be announced through an in-panel banner at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

11. Contact

For questions about these Terms, contact [email protected]. For abuse reports, see /legal/dmca. For privacy inquiries, see our Privacy Policy.