get in touch

Everything happens on Discord.

HidenCloud FREE has no contact form and no support inbox. Your Discord account is your login, and Discord is where every question, bug report and ban appeal gets answered.

the only support channel

Ask in the Discord server.

Open a thread in the help channels and the staff or another player answers there. Suspended server, failed renewal, a node acting up, an appeal against a ban: all of it starts in Discord, and it is faster than any inbox we could run.

Join the Discord server

Free to join, no application. Read the pinned rules before posting.

formal notices only

Legal correspondence, not support.

These mailboxes belong to HidenEnterprises, the entity legally responsible for the service. They exist so that copyright agents, data-protection authorities and security researchers have a documented address, and they are read for that purpose only.

Legal: [email protected]
DMCA notices: [email protected]
Data Protection Officer: [email protected]
Privacy / GDPR requests: [email protected]
Abuse / illegal content: [email protected]
Security disclosure: [email protected]

Support questions sent to these addresses are not answered here. We reply once, pointing you back to Discord.