Things people ask.

The honest answers we wish other free hosts had given us.

• 01Is this really free, no credit card?−

  Yes. We never ask for a payment method. You sign in with Discord, which is the only way in, and then you are inside the panel.

• 02What is the catch?+

  You renew your server every 5 days from inside the panel. If you forget, the server stops and you get 48 hours, read-only, to download your files, databases and backups. You cannot renew it in that window, and when it ends the server is deleted for good. One server per account.

• 03What resources do I actually get?+

  3 GB of RAM, 2 CPU cores, 15 GB of disk, and a backup quota. Same plan for every user.

• 04Can I host my Minecraft modpack / Node.js bot / TeamSpeak?+

  Yes. We support Minecraft (Java and Bedrock), PocketMine, Terraria, Node.js, Python, Go, C#, TeamSpeak, Lavalink, and Mumble.

• 05What happens if your nodes are full?+

  The signup page shows live availability. When the fleet is at 100% we pause new signups until we add capacity. Existing servers are unaffected.

• 06Will you ever shut down the free tier?+

  We will give at least 90 days notice, in the panel and on Discord, if we ever wind down the service. Your backups will be downloadable the whole time.

• 07How do I get support?+

  Open a ticket from the panel sidebar. Our support codename for free users is Whisper. Response time is best-effort but usually under 24 hours.

• 08How is HidenCloud different from HidenStudio?+

  HidenCloud is the product and the team that operates it. HidenStudio is the development contractor that builds the platform. Customer-facing things (support, billing, legal) all go through HidenCloud.

Still have questions?

Create an account and open a ticket from the panel, or read our public legal documents.