Illegal Content Reporting

Last updated: 2026-10-02

Status: Draft pending external legal review. This document describes our intent and current practice, but the binding policy will be the version signed by HidenEnterprises counsel before the public alpha launch.

HidenEnterprises (operator of HidenCloud FREE) provides this channel for reporting content hosted on the Service that you believe is illegal under applicable law, in compliance with the EU Digital Services Act (DSA) Articles 16–17. This is separate from our DMCA Policy, which covers copyright infringement specifically — use this channel for everything else (e.g. content that is illegal under criminal law, product safety, or other non-copyright legal grounds).

1. Filing a notice

Send a written notice to [email protected]. To let us act on it, a complete notice should include:

1. A sufficiently substantiated explanation of why you consider the content illegal, and under which law.
2. The exact location of the content (URL, server identifier, file path, or other information sufficient to identify it).
3. Your name and email address (anonymous reports are accepted but may limit our ability to follow up or provide a statement of reasons to you directly).
4. A statement of good faith that the information provided is accurate.

2. What we will do

Upon receipt of a notice we will:

• Acknowledge receipt within 5 business days.
• Review the notice and make a decision without undue delay, taking into account the type of illegal content reported and the urgency involved.
• Where we remove or disable access to content, or suspend/terminate the affected account, provide the affected user with a statement of reasons (DSA Art. 17): what action was taken, on what legal or contractual ground, and how to appeal internally.
• Notify the reporter of the outcome, where contact information was provided and to the extent permitted by law.
• Retain a record of the notice and the resulting decision for our compliance records.

3. Appeals

A user who receives a statement of reasons may reply to the notification email requesting internal review. We will re-evaluate the decision and respond in writing.

4. Misuse

Notices submitted in bad faith, or that are manifestly unfounded, may be disregarded and repeated abuse of this channel may result in that reporter's future notices receiving reduced priority.

5. Relationship to other policies

• Copyright-specific claims: use the DMCA Policy channel instead — it has its own statutory notice-and-counter-notice process.
• Content that violates our Acceptable Use Policy but is not necessarily illegal should be reported through the support channel described on the Contact page.